Our conference schedule for the spring of 2012 is rounding into shape:
The first few weeks of 2012 present several opportunities to hear from Kingsley Associates, as several of our executives will be presenting at various industry events.
In a recent article, the Wall Street Journal sought out Kingsley Associates’ Jim Woidat on the relative attractiveness of private equity versus REITs for institutional investors like pension funds.
On May 5, Kingsley Associates’ Phil Mobley was a panelist at the BOMA Medical Office Building Seminar in Dallas, Texas. Click on the image below to hear a brief snippet from the session about property management excellence.
Kingsley Associates’ John Falco will lead an interactive panel discussion titled Managing the Resident Experience at the National Apartment Association (NAA)’s Education Conference in Las Vegas on Friday, June 24th at 8:30 am. This session will focus on the ever-increasing sophistication of resident feedback programs. Kingsley will be joined by industry heavyweights AvalonBay, UDR and Milestone to share real-life examples of strategic choices driven directly by the collective voice of the customer. Panelists will share their insights and experiences on such topics as:
• The importance of obtaining resident feedback
• Building company-wide buy in for your feedback program
• The right survey methodology (it’s not the same for everybody!)
• How to integrate resident feedback into operations
• Using the right internal and external benchmarks
• Setting internal goals and developing reward systems
• Understanding shifting resident needs / perceptions
• Supply / demand in the world of customer service delivery
Please join us in Las Vegas as we share the latest cutting-edge resident research and industry best practices.
The May issue of the National Apartment Association (NAA)’s UNITS magazine is now available, and Kingsley Associates is proud to be well represented in its pages:
In the coming weeks, be on the lookout for more multifamily industry trends from Kingsley Associates, including some nuggets of wisdom from our own research and a report from John Falco’s session at the 2011 NAA Education Conference & Exposition.
For the second year in a row, Kingsley Associates has partnered with the National Multi Housing Council (NMHC) to conduct its annual NMHC 50 survey, which recognizes the largest apartment owners and managers in the United States. The full press release is available on the NMHC’s website, as are the lists of the top 50 owners and managers for 2011. The results are also published in the April issue of National Real Estate Investor.
Click here to view the 2011 NMHC 50 (Image courtesy of National Real Estate Investor)
Kingsley Associates’ Phil Mobley will be part of a panel discussion entitled “Higher Standards of Care: Delivering Property Management Excellence” at the 2011 BOMA Medical Office Buildings & Healthcare Real Estate Facilities Seminar in Dallas from May 4-6. Download the 2011 BOMA MOB Seminar Brochure or go to http://www.boma.org/mob to register. We’ll have a full report on the session after the seminar.
Kingsley Associates’ research was cited by BOMA today in a release promoting the BOMA 360 Performance Program®. Check out the details here: BOMA 360 Press Release
On January 19, 2011, Kingsley Associates’ John Falco moderated an expert panel discussion about resident retention at the National Multi Housing Council (NMHC)’s Annual Meeting. Represented on the panel were some of the industry’s best and brightest, including:
In a lively, rollicking discussion in front of a standing-room-only crowd, the panelists opined on everything from the cost of losing residents to the reasons they leave, as well as management’s potential role in providing service, creating a strong sense of community and protecting online reputation. Here are a few photos from the roundtable session.
home
