On January 19, 2011, Kingsley Associates’ John Falco moderated an expert panel discussion about resident retention at the National Multi Housing Council (NMHC)’s Annual Meeting. Represented on the panel were some of the industry’s best and brightest, including:
- Steve Hallsey, President/CEO of AMLI Residential Management
- Leo Horey, EVP – Operations at AvalonBay Communities, Inc.
- Maitri Johnson, EVP Property Services at Riverstone Residential
- Bobby Page, COO of Apartment Life and President/CIO of JPI
In a lively, rollicking discussion in front of a standing-room-only crowd, the panelists opined on everything from the cost of losing residents to the reasons they leave, as well as management’s potential role in providing service, creating a strong sense of community and protecting online reputation. Here are a few photos from the roundtable session.